Terms and conditions of use

These Terms & Conditions govern the sale and supply of products listed on Omoi.fi to you, the customer. Please read them carefully before placing an order. By purchasing from our website, you agree to these Terms & Conditions.

1. About Us

Service Provider: Omoi Oy
Address: Saksanahontie 12, 45720 Kuusankoski, Finland
Email: info@omoi.fi
Telephone: +358 44 558 5149

Business Registration Number (BIS): 2207525-7
VAT Number: FI22075257

Omoi.fi specializes in anime, manga, and popular culture collectibles, primarily intended for collectors aged 14+.

Choking Hazard: Figures and accessories are not suitable for children under 3 years old. Customers are responsible for ensuring products are kept out of reach of young children. Omoi Oy is not liable for any misuse of its products.

2. Account Registration

Customers can register on Omoi.fi by completing the registration form and selecting a username and password.

Registration is free.
By registering, you confirm that the information provided is accurate and that you agree to abide by these Terms & Conditions.
Omoi Oy reserves the right to cancel memberships if false or misleading information is provided or if there is any violation of these Terms.
It is the customer’s responsibility to ensure that all registration details are correct.

3. Personal Information & Privacy

Personal data provided during registration is stored in our customer database.

Data We Collect

Mandatory fields include:

Full Name
Street Address
Phone Number
Postcode & City
User ID & Password

Omoi Oy does not share customer data with third parties, except where required by law.

Customers may opt-in to receive direct marketing emails, which can be unsubscribed from at any time.

Data Access Rights: Customers can review, modify, or request deletion of their personal data by contacting info@omoi.fi.

4. Customer Responsibilities

Customers are responsible for all activity on their accounts.

Login credentials must not be shared with third parties.
Customers must use the website in accordance with legal and ethical standards.
Any misuse may result in account termination.

5. Placing an Order

To order:

Add items to the shopping basket.
Enter shipping details and choose a delivery method.
Review the total cost, including taxes and shipping fees.
Proceed to secure checkout using the available payment methods.

Order Confirmation: After payment, you will receive an order acknowledgment email. This is not a contract or invoice—orders are only confirmed once payment is processed.

Minimum Age Requirement: Customers must be 18 years or older to place an order.

Accepted Payment Methods:

PayPal Card Payments and Paypal Payment (Recommended for international customers). https://www.paypal.com/fi/home

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Visma Pay (Finland and Åland only, Finnish bank payments).

Omoi Oy 2207525-7 (online shop) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us

E-mail: info@omoi.fi
Telephone: +358 44 558 5149
Address: Saksanahontie 12, 45720 Kuusankoski, Finland.

Orders

Orders are collected from the online shop by adding the products to the shopping cart. The order is confirmed by using the check-out functionality of the online shop to pay for the order. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.vismapay.fi/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Ålandsbanken, MobilePay, Apple Pay, Google Pay, Siirto, Klarna, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

OP Lasku: A flexible invoice payment method. OP Lasku serves all Finnish banks' customers. Suitable for online purchases of up to 5000 € with an interest-free payment term of 45 days. The instalment option adds flexibility to purchases. Your purchases are visible in one place so you can easily keep track of them. Invoices are sent to you by email. To use OP Lasku, you must be solvent and over 20 years old. More information available at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku

Contact Visma Pay

Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland

Shipping

Orders are being shipped during workdays. Products from the stock are usually delivered within 3-5 workdays. Delivery for products that are not in stock usually takes 1-3 weeks. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.

Please inform us without a delay - at least within 14 days - in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

Returns

The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund.

Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

Order Cancellations: If stock is unavailable, we will inform you and issue a full refund (including shipping) within 14 days.

Uncollected Parcels: If a customer fails to collect a parcel from the post office or does not arrange redelivery, the postage cost is non-refundable.

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6. Payment Security & Processing

Omoi Oy does not store credit card details.

Payments are processed in a secure environment.
Funds are deducted immediately upon order placement.

For more details on secure payment processing:

PayPal: PayPal Terms
Maksekeskus AS: Maksekeskus Terms
Klarna: Klarna Terms

7. Import Duties & Taxes

Customers outside Finland may be subject to import duties and taxes upon delivery.

Customers are responsible for these charges. We do not control or predict customs fees—please check with your local customs office before ordering.

Legal Compliance: Customers are responsible for ensuring their purchases comply with the laws of their country.

8. Copyright & Intellectual Property

All text, images, graphics, and logos on Omoi.fi are the property of Omoi Oy unless otherwise stated.
Trademarks and characters belong to their respective copyright holders.
Unauthorized use of Omoi Oy content is prohibited.

9. Returns & Refunds

For returns and refund details, please refer to our Return Policy.

10. Pre-Orders

Customers can pre-order upcoming products.

Two types of pre-orders:

3-6 weeks dispatch
Extended pre-orders with estimated arrival dates

Order Updates: We will notify customers of any delays via email. Please ensure your email address is correct.

Pre-Order Cancellations:

Cancellations may result in loss of pre-order privileges.

11. Disclaimers

Self-Assembly & Product Damage

Some products require self-assembly. Omoi Oy is not liable for any damage caused due to incorrect assembly.

Product Descriptions & Images

We strive for accurate images & descriptions, but minor variations may occur due to screen settings and photography limitations.
If an error in pricing, description, or stock availability is found, customers will be notified and given the option to proceed or cancel the order.

Currency & Pricing

Prices are displayed in Euros (€) only. Customers are responsible for checking exchange rates before making purchases.

12. Governing Law & Jurisdiction

All transactions on Omoi.fi are governed by Finnish Law.

Any legal disputes will be handled in Kouvola Municipal Court, Finland.
Omoi Oy is not liable for indirect or consequential damages.

13. Changes to Terms & Conditions

Omoi Oy reserves the right to update these Terms & Conditions at any time.

Customers are advised to review the latest version regularly, as continued use of the site implies acceptance of the revised Terms.